Creating a seamless digital troubleshooting experience for faster issue resolution

Verification. Navigation. moving away from navigation from singular screen, replaced it with 4 section bottom navigation.

Component consistency, tile styling

Progress chips, ability to track site’s device installation progress, introducing status chips (Not started, In progress, Complete, Signed-off). Ability to see live number of devices Offline/Online.

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After

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Decision

Approach

Flagging. After careful consideration, we decided to prioritize speed and exclude a mobile-first approach from the MVP to ensure a quick release.

However, we’ve kept this option in mind as a potential direction for future development, which could eventually lead to implementing a Responsive Web Design (RWD) approach down the line.

Flagging

Key takeaway

Systematizing reoccuring issues will save time for your user. /It can be overly optimistic to assume that a new feature will automatically change existing user behaviors. In our case, the challenge was getting users to consistently log interventions in a digital platform.